Frequently Asked Questions

Shipping & Delivery

Where do you ship to?

We ship worldwide! We offer delivery to the United Kingdom, all 27 EU countries, and internationally to the USA, Canada, Australia, Japan, South Korea, UAE, and many more locations.

What shipping options are available?

For UK customers, we offer both Standard and Express shipping. For EU and international orders, we provide Standard International shipping. We also offer free worldwide shipping through our dropshipping partners.

How long does delivery take?

Delivery times vary by location and shipping method selected. UK orders typically arrive faster with Express shipping, while international orders may take longer depending on customs and your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, unworn, and in their original packaging with all tags attached.

How do I start a return?

To initiate a return, please contact us at vidalfit.essentials@gmail.com with your order number and reason for return. Our team will guide you through the process.

Who pays for return shipping?

Return shipping costs depend on the reason for the return. Please contact our customer service team for specific details about your situation.

Orders & Payment

Can I modify or cancel my order?

If you need to make changes to your order, please contact us immediately at vidalfit.essentials@gmail.com. We'll do our best to help before your order is processed and shipped.

What payment methods do you accept?

We accept all major payment methods through our secure checkout, including credit cards, debit cards, and other options available at checkout.

Contact & Support

How can I contact customer service?

You can reach our support team at vidalfit.essentials@gmail.com. We aim to respond to all inquiries as quickly as possible.

Do you have a physical store?

We're an online-only store, which allows us to offer competitive prices and ship worldwide to bring our products directly to you.